Return Policy
Refund & Exchange Policy – Yas Perfumes
At Yas Perfumes, we are committed to providing you with an exceptional fragrance experience. If you are not completely satisfied with your purchase, please review our refund and exchange policy below.
1. Non-Refundable & Non-Exchangeable Items
• Due to the nature of our Mukhalat and Dehn Oud products, these items are not eligible for refunds or exchanges under any circumstances.
2. Return & Exchange Policy for Other Products
• We offer a 7-day return, refund, or exchange policy for all other products.
• To be eligible, the item must:
• Be unused and in its original condition (not damaged or consumed excessively).
• Be returned in its original packaging with all included accessories.
3. How to Initiate a Return or Exchange
1. Contact our customer service team at [email protected] within 7 days of receiving your order.
2. Provide your order number and details about the product you wish to return or exchange.
3. Once approved, we will provide return instructions. Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Refund Processing
• Once we receive and inspect the returned item, we will process your refund within 5-7 business days to the original payment method.
• If the item does not meet the return conditions (damaged, used extensively, or missing packaging), the refund request may be declined.
5. Exchanges
• If you wish to exchange an item, we will process the exchange once we receive and verify the returned product.
For any further inquiries, please contact our support team at [email protected].